Today I called AOL to cancel my old (10+years) account (that I don’t even use) and had the worst experience that I can remember talking to someone on the phone. Our conversation lasted 15-20 minuets, and where it would have taken 5 with a GOOD employee.
here is a sample (simplified for your safety):
me: I would like to cancel my account
AOL guy: Why is that.
me: It does not suit my needs
AOL guy: Why is that.
…….10 min later
me: (begging and pleading) Please I just want to cancel, NO NO don’t give me a free month to try it out more.
AOL guy: Well you have till March #, when your billing period ends, why not….
me: NO, I want to cancel, I am not interested, let me talk to your supervisor.
AOL guy: Why do you need to talk to my supervisor.
…. this kept going on this way until I hung up in disgust.
Never have I had someone who would anger a customer while trying to get them to continue the service. I guess he felt it would be better to get the sale even if I am cursing his name. OR maybe he was just sadistic.
I did call back and got a very nice fellow who did it without question. When in doubt, hang up and talk to someone else.
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